Refund policy

At D’Kitchen Food Services, we pour love and care into every dish we prepare. Your satisfaction is important to us, and we want to make sure you enjoy every meal. Below is our refund policy to guide you in case any issue arises.

Order Changes or Cancellations

  • Orders can be changed or cancelled up to 24 hours before the scheduled delivery time.
  • For same-day or rush orders, once the food is prepared, cancellation is no longer allowed.
  • To request changes or cancellations, please contact us via WhatsApp, Facebook, Instagram, TikTok, or through our mobile number. 

Refund Eligibility 

We only offer refunds under the following circumstances

  • Wrong Item Delivered - If the dish delivered does not match what you ordered, please inform us immediately. We’ll either replace the item or issue a refund.
  • Severely Damaged or Spoiled Food - We take pride in delivering fresh and properly handled food. If your order arrives damaged or spoiled, please take a photo and contact us within 1 hour of delivery so we can assess and process a refund or replacement.
  • Missing Items - If part of your order is missing, we will either deliver the missing item or provide a partial refund.

Non-Refundable Situations

  • Change of Mind after the order has been prepared or delivered.
  • Food that has been partially eaten or consumed (unless a valid complaint is raised upon initial inspection).
  • Orders with incorrect delivery details provided by the customer (resulting in non-delivery or late delivery).

Refund Process

  • Refund requests will be processed within 3-5 business days after approval.
  • Refunds will be sent via bank transfer, GCash, or the original payment method.

Our Commitment 

D’Kitchen Food Services is committed to ensuring your happiness with every order. If you ever experience a problem, please reach out to us directly, and we’ll do our best to make it right.

Contact us anytime via:

WhatsApp: +639176212192
Facebook: OurDKitchen
Instagram: @DKitchen25
Mobile: +639176212192 

Thank you for trusting D’Kitchen Food Services — where every meal is made with care and served with love.